Refund policy

Returns, Refunds & Cancellations

 
Bespoke and fine pieces are considered final sale.
Make sure to measure your finger correctly
before proceeding with purchase.

Orders bought on sale are final.
No return or exchanges will apply on sale items.
Current promotions cannot be applied to previous orders.

If you're not satisfied with your purchase,
you can return your piece but a 10% restocking fee will apply.

A 30% restocking fee will apply when a piece is returned
without prior notification via email. We can refuse the right
to refund if the jewelry doesn’t meet our return criteria.

All returns must include original packaging 
or an additional 5% fee will apply. 

Returns without the restocking fee
will only apply if the piece is damaged
or does not fit properly as shown in pictures.

Returns must be placed within
15 days after arrival to receive a refund. 
Shipping is non-refundable.

After 15 days, we’re not able to accept the return. 

Please email info@cremaish.com
with subject line” “Return + Order #”.
Attach photos if applicable.

After we receive your return,
please allow 3-4 days while
we carefully inspect it and process the refund.

You have 24 hours to cancel your order.

Customer is responsible
for return shipping cost both ways.

We are not responsible for any lost packages
during the return process.
We highly recommend you insure your package.