Shipping policy

Returns, Refunds & Exchanges

Footwear & Bags
■ Refund requests must be submitted within 7 calendar days of delivery; exchanges or store credit are available within 14 calendar days of delivery
■ Items must be unworn, in brand‑new condition with original packaging, dust bag and all tags intact. Footwear soles must show no signs of wear (indoor try‑on only)
■ A flat $5 restocking fee applies to all non‑defect returns
■ Customers arrange and cover all return shipping costs, and bear full risk of loss or damage during return transit. We strongly recommend using a trackable shipping service with insurance
■ Sale, custom‑made and collaboration items are final sale
■ Quality defects or wrong items: restocking fee waived; we cover return shipping

Jewelry & Accessories
■ We do not accept returns or exchanges for all jewelry items due to customer hygiene and safety reasons.
■ Manufacturing defects will be addressed — please contact us within 7 days of delivery with photos.

General Terms
■ Orders can be cancelled within 24 hours of purchase
■ All returns require prior email approval: info@cremaish.com (Subject: Return + Order #)
■ Refunds are processed within 7 business days after inspection, to your original payment method
■ International orders: import duties and taxes are non‑refundable. We reserve the right to deduct all shipping costs from refunds if parcels are returned due to refused customs charges
■ We reserve the right to reject returns that do not meet our conditions